Returns, Refunds and Shipping Policy
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There is a 20% restocking fee to cover our costs such as shipping and administrative costs.
If your item has been opened and you believe the item to be defective or faulty, please contact us to discuss the fault, so we can determine if a replacement or refund is warranted.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund request once the item has been inspected.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). As mentioned above, your refund will be less a 20% restocking fee to cover shipping and administrative costs.
You will receive the credit within a certain amount of days, depending on your card issuer’s processing timeframes.
A $50 cancellation fee will apply.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
You may wish to consider adding a tracking number when returning an item.